Legal
These General Terms and Conditions (hereinafter «GTC») govern the business relationship between Vinelly Reiner («vinelly.ch», «we») and its customers («you») for consultation, custom manufacture, delivery and installation of sun and privacy protection products (pleated blinds, curtains, roller blinds and accessories).
Contents
These GTC apply to all orders, commissions and contracts concluded with us via our website, the configurator, the contact form, as part of a home consultation or by any other means. By placing an order or commission you agree to these GTC. Differing conditions of the customer apply only to the extent that we have expressly agreed to them in writing.
The presentation of our products on the website and the details in the configurator do not constitute a binding offer but an invitation to submit an enquiry or order. A binding contract is only concluded when we expressly confirm your order or commission (order confirmation) or begin its execution.
As our products are made individually to your measurements and wishes, we reserve the right to confirm the measurements and the chosen design with you before production. The details you approve are decisive for manufacture.
Self-measurement — exclusion of liability: You alone are responsible for the accuracy of measurements you determine yourself. For incorrect, inaccurate or faulty measurements that you have provided to us (e.g. too narrow, too short, wrong depth or wall condition) we accept no liability whatsoever; an exchange, replacement, rework or refund — not even partial — is expressly excluded in this case. We therefore strongly recommend that you make use of the free professional measuring service as part of our home consultation.
Prices depend on the individually chosen design (product, fabric, dimensions and accessories) and are communicated to you in the configurator or in a personal quote. We do not keep a public price list, as every product is a custom manufacture. All prices are final prices in Swiss francs (CHF) — no additional taxes or hidden fees apply.
Delivery and installation are not included in the product price and are — if desired — agreed with you separately and shown in a separate invoice (see section 6).
Errors and obvious mistakes reserved: Despite careful maintenance, typing, calculation or display errors may occur on the website, in the configurator, in quotes or in order confirmations. In the event of an obvious price or calculation error (e.g. a technically miscalculated or evidently unrealistic price), we are entitled to withdraw from the contract or to carry out the order at the correct price. In such a case we will refund any payments already made promptly and in full.
All orders are to be settled 100% in advance by Swiss QR invoice. The invoice is issued with the order confirmation and must be paid in full within the period stated on the invoice. Production only begins after full receipt of payment; until then we are under no obligation to perform, and agreed delivery dates shift accordingly.
Payment in instalments, on invoice after delivery, cash on delivery or similar is excluded, unless we expressly assure otherwise in writing in an individual case.
If payment is not received after the payment period expires, you fall into default without further reminder. Default interest of 5% pursuant to Art. 104 of the Swiss Code of Obligations (CO) and a reminder fee of CHF 30 per reminder are charged. Collection and any legal costs are borne by you.
The order confirmation together with the invoice constitutes a provisional definitive dismissal of an objection to a debt-enforcement order (Rechtsöffnungstitel) within the meaning of the Federal Debt Enforcement and Bankruptcy Act (DEBA). We are entitled to assign or sell outstanding claims (including reminder fees and default interest) to third parties for the purpose of collection. If payment is still not received after a reasonable grace period has expired, we may withdraw from the contract; further claims for damages remain expressly reserved.
We arrange delivery and installation dates individually with you. Stated periods are guide values and not fixed dates, unless expressly agreed otherwise. Delays for which we are not responsible (e.g. supply shortages from our suppliers or force majeure) do not entitle you to withdraw or to damages, to the extent legally permissible.
Transfer of risk: Unless expressly agreed otherwise, benefit and risk pass to you upon handover of the goods to the transport company. We are entitled to make partial deliveries; you incur no additional shipping costs as a result.
Transport and transport damage: Externally visible transport damage, damaged packaging or an incomplete delivery must be reported to us immediately, at the latest within 2 days of receipt, with photographic evidence, so that we can clarify the case with the transport company. Without timely notification, the consignment is deemed to have been accepted as externally faultless.
Obligation to accept: You are obliged to accept goods manufactured and delivered in accordance with the contract. In the event of unjustified refusal of acceptance or if delivery fails for reasons within your responsibility, you bear the resulting additional costs (e.g. renewed delivery, storage, return shipping).
Installation: On request, we carry out professional installation at your premises. The installation is not part of the product price, but is in every case agreed separately and shown in a separate invoice. The amount of the flat installation fee depends on the effort, travel distance and number of fixing points and is communicated to you bindingly before the order is carried out.
Requirements for installation: You ensure free accessibility to the windows or fixing points, a load-bearing surface suitable for drilling and screwing and — if required — a functioning power connection in the immediate vicinity. Additional effort due to missing requirements (e.g. moving furniture, special fixings, unsuitable surface) is charged additionally according to effort.
Drilling risk / concealed lines: For concealed lines (electricity, water, heating, data, etc.) in the area of the drilling points that were not expressly and demonstrably indicated to us before the start of work, we accept no liability whatsoever. You are obliged to point out known concealed lines to us before drilling begins. Non-visible conditions such as chilled or acoustic ceilings, insulation, pipes or cavities must be notified to us in writing before installation begins; otherwise we assume simple installation conditions and decline any liability for damage arising as a result.
Substrate and chipping: When drilling into smooth-finished ceilings, plasterboard, exposed concrete or similar substrates, chipping or breakouts may occur that are not technically fully avoidable. Their repair (e.g. by a painter or plasterer) is the responsibility of the client; we accept no liability for this.
Difficult installation conditions and equipment: Conditions considered difficult include in particular occupied or furnished rooms, ceiling heights over 280 cm, work above stairwells as well as suspended or special ceilings. If such circumstances become known only after we have submitted our quote, we reserve the right to adjust the price. Not included in the installation price are aids such as scaffolding, lifting platforms or special equipment; if these are necessary, they are charged separately or must be provided by the client.
Additional costs and acceptance: If additional effort beyond the quote becomes apparent during installation, we inform you on site; we carry out such additional services only with your prior consent. After completion of the work, joint acceptance takes place. Any defects in the installation work must be recorded in writing on site at that time; later complaints about the workmanship are excluded. Our liability arising from the installation is — to the extent legally permissible and except in cases of intent or gross negligence — limited to the demonstrated value of materials and labour.
Our products are made individually to your measurements and specifications. For such custom manufacture there is no right of exchange, return, cancellation or withdrawal — not even in part. Swiss law does not provide a statutory right of withdrawal for online orders.
Binding nature of the order: With your order confirmation (in writing, by email, via the configurator or as part of the home consultation) and the settlement of the advance-payment invoice, the order is fully binding and can no longer be cancelled, changed or returned. A subsequent order change — including with regard to fabric, colour, size or design — is excluded.
Home consultation / right of withdrawal for doorstep transactions: You expressly initiated the consultation appointment at your premises yourself (e.g. via the enquiry form on vinelly.ch, by e-mail or by telephone). For this reason, the right of withdrawal for doorstep transactions under Art. 40a–g CO does not apply. Contracts concluded during or following a home consultation are immediately and irrevocably binding.
Your rights in the event of demonstrably defectively manufactured goods remain unaffected by this (see section 8).
Please check the delivered goods on receipt or after installation. Obvious defects must be reported to us in writing within a reasonable period, at the latest within 7 days; hidden defects must be reported immediately upon their discovery, at the latest within 7 days. Defects reported late are deemed approved. In the event of a justified and timely notice of defects, we, at our option, rectify or supply replacement; further claims — in particular for rescission (cancellation), reduction or damages — are excluded to the extent legally permissible.
To process a notice of defects, we require meaningful photos of the product complained of as well as — in the case of alleged dimensional deviations — a re-measurement in accordance with our measuring instructions. Without this information we cannot examine the complaint.
Industry-standard dimensional and material tolerances: For custom manufacture, the following tolerances are unavoidable for production and material reasons and do not constitute a defect:
Care as a warranty condition: All warranty and guarantee claims lapse if the care and cleaning instructions supplied or published on the Warranty page were not observed — in particular in the case of improper cleaning, wrong washing or ironing temperature, use of aggressive cleaning agents, excessive mechanical stress as well as interventions by third parties not authorised by us (adjustments, repairs, modifications).
Self-determined measurements: Dimensional deviations due to measurements you provided yourself do not constitute a defect and give rise to no claim for refund, exchange or rectification (see section 3).
Excluded from the warranty are defects and malfunctions for which we are not responsible, in particular natural wear and tear, force majeure, improper or excessive use, extreme environmental influences (moisture, heat, sunlight, etc.) as well as interventions, adjustments or repairs by you or by third parties not authorised by us.
Installation and mounting errors: There is no liability or obligation to provide replacement if a deviation or defect was caused by incorrect installation, incorrect mounting (e.g. rail height), uneven ceilings or floors or structural conditions that were not checked or planned by us.
Details of our warranty can be found on the Warranty page.
The delivered goods remain our property until full payment.
We are liable for damages only insofar as intent or gross negligence can be attributed to us. Liability for slight negligence as well as for indirect and consequential damage is excluded to the extent legally permissible. Liability for auxiliary persons is excluded within the legally permissible scope. We are not liable for damage arising from errors in illustrations, product descriptions, colour and screen representations or texts on our website; decisive is exclusively the design individually approved by you and confirmed by us. Mandatory statutory liability provisions, in particular under the Product Liability Act, remain reserved.
How we process your personal data can be found in our Privacy policy.
Swiss law applies exclusively to the business relationship and these GTC, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention, CISG). The exclusive place of jurisdiction is — to the extent legally permissible — Zurich. However, we are also entitled to take legal action against you at your place of residence or business.
Should individual provisions of these GTC be wholly or partly ineffective, the validity of the remaining provisions remains unaffected. The ineffective provision is replaced by a rule that comes closest to the economic purpose. We reserve the right to amend these GTC at any time; the version valid at the time of the order is decisive.
Authoritative language version: Only the German-language versions of these GTC and of the website content are binding. Translations into other languages (French, Italian, Romansh, etc.) serve only for easier comprehension; we accept no liability for errors, incompleteness or misunderstandings arising from automatic or manual translations.
Last updated: July 2026 · For questions, reach us at info@vinelly.ch.